Our trip to Bryson City, North Carolina went from great, to bad, to okay, back to great again. All in the span of about 5 hours. I want to make a point upfront, Bryson City, NC is a good destination place but just be very careful with your accomidations.

And now, the rest of the story.
So, we had a 3-day weekend trip planed to Bryson City, NC. Three couples, two cars and 1 good ole’ time! One other couple rode with us and the 3rd couple was planning to leave later on in the evening. The ride from Greenville, SC was just over 2 hours and considering we took the scenic route instead of the interstate, it was actually a great ride. We arrived in Bryson City and our GPS even managed to get us almost to the doorstep of our cabin. It was a few streets off before I resorted to printed directions that the Property Manager of Hidden Creek Cabins gave us.
I was thoroughly excited because we reserved our cabin online and I’ve done this 3 other times with great success. Pulling up to the cabin my big grin turned down slightly as it looked much older in person than the picture online. The 50-foot waterfall in the backyard was a 50-foot trickle (which actually was not bad), but it poured into a small pond that looked like it was not maintained very well and really wasn’t all that “picturesque”.
I tried not to let that worry me and we headed inside to see what our rustic, charming cabin had in store for us.
Yes. It was rustic all right. Which was okay, we knew that going in. However, apparently in upgrading they forgot to put any functional locks on any of the 5 sliding glass doors. Also, in trying to maintain that rustic appearance, apparently sweeping and mopping went out those open sliding glass doors because there were some dust bunnies trying to escape from under a couch that were larger than @mmWine’s dog!
(I reference @mmWine because for some reason when I think of smaller dogs, I know call them all “Zia Zia the killer Chihuahua” – even if they aren’t Chihuahua)
The floor felt gritty under my flip flops, I could see dust flying, I could see cobwebs in almost every corner. This was not good. The cabin smelled.. musty.. which if everything else wasn’t in play, I could have dealt with, I mean, it is an old cabin! So, we did what most normal people would do, or so we thought, we called the Property Manager, which the sign on the kitchen table said to do if we had any questions or problems. In fact, in the paperwork we submitted, it stated to walk through the cabin when you first arrive and call if there is any problems or questions so that we later, would not be held responsible for something we didn’t do. So, we called. And called. And called. And for 2 hours got voicemail. I finally tried one more time while the guys were inside Ingles buying food and got the Property Manager, who then informed me that he had just gotten off of a plane, hence the reason I wasn’t getting an answer.
I briefly discussed the problem and told him we would call him back. Realistically, I’m a push over, so I let my husband do the talking on this kind of stuff. So, he called the Property Manager and basically explained that we were unhappy with the accommodations, that it was dirty and most importantly, absolutely no locks. How were we to feel comfortable leaving our property inside a place that doesn’t lock?
I forget the exact answer, but apparently, we are the first people to ever complain about this and Property Manager didn’t exactly sound like he cared that we weren’t at all happy.
So, we get back to the cabin and discuss what we want to do. The overall consensus was to leave and find somewhere else to stay. I mean hello… Friday 13th, remote cabin, no locks.. I think not! We were waiting on a handy man to come by and see what he could do for us, and also for the Property Manager to call us back about waiving our cleaning fee, since.. it wasn’t clean when WE got there.
Handy man came and let me say this, if it were not for him, we would have left, demanded a refund and I would have totally slammed that place up and down all over the internet for such terrible customer service. Now, I’ll only slam the Property Manager because the handyman went out of his way to make sure every single door in that place locked and that we were more at ease with the situation. He brought a bottle of wine and some flowers for me and my friend and basically really tried to accommodate us in every way possible.
He is the only reason we stayed.
So, we swept and tried to clean up what we could to at least not feel skeezy. The rest of the weekend was awesome. We walked around downtown Bryson City and sang karaoke at Mickey’s. We wondered why there were so many old cars lining the banks of the river between Bryson City and the Cherokee reservation. We ate, drank (lots!) and generally were merry. We utilized the hot tub greatly, as it was the most hygienic thing on the hillside! And I even won $40 at Harrah’s Casino!
My recommendation, do not rent “Chestnut Lodge” from Hidden Creek Cabins, the pictures online are SO deceptive of what this place actually looks like. If you do rent from them and you are unhappy, find John the handyman and his two sons. They are awesome. And finally, eat at Jimmy Macs, you won’t regret it!
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Chris said...

Sorry to hear about the rough accomodations Jonna. Good friends of our's introduced Julie and I to Bryson City some years ago. We got to stay at the Folkestone Inn for Valentine's Day a couple of years ago and loved it. The Inn has changed owners recently, which is sad but I hear the new owners are keeping up the superb service and wonderful homey feeling. It really is a wonderful place and I highly recommend it the next time you go to Bryson City. The rooms aren't that expensive and depending on when you go, you can get good deals on one of the smaller rooms. Food is excellent and it's close as hell to the Great Smokey Mtn. National Park. Check out Clingman's Dome while yer up there!

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